Kanamak Hydraulics Return Policy
Please Contact Us to obtain a Return Authorization Number (RA#) from us before returning any items. Credit cannot be issued for items without an RA#.
Items that have been installed, used, or damaged will not be accepted for returns. Any items received that are deemed not eligible for credit will be returned or disposed of at your expense after written confirmation of disposition has been received. Items will be subject to disposal if written confirmation has not been received within thirty (30) days of notification that credit will not be issued.
All normally stocked items purchased within the last thirty (30) days will have an RA# issued if the items have not been installed, used or damaged. Items must also be in the original packaging if applicable. Credit will be issued less a 25% restocking fee for all items.
All non-stock and special order items will only be accepted for return if the original manufacturer will accept the return. Credit will be issued less the manufacturer’s restocking fee and Kanamak Hydraulics’ restocking fee of 25%. Credit will be given when Kanamak Hydraulics receives credit from vendor.
Exceptions / Non-Returnable Items
Hose assemblies are non-returnable. If a hose assembly is over 10 feet in length, customer can request to return at a 50% restocking fee. Determination of the exception will be at the sole discretion of Kanamak Hydraulics.
All defective items are subject to the manufacturer’s warranty. Defective items will be returned to the vendor, and the vendor will determine warranty eligibility. Customer can purchase replacement parts on a new PO if needed immediately. Credit will be given for defective items that are determined to be under warranty and the vendor has offered a credit in lieu of repair or replacement. If vendor determines to repair or replace the items, no credit will be given. If replacement parts were ordered on a new PO, customer is responsible for payment on all items.
If you believe that you have received the wrong product, please contact customer service immediately. If this is due to an error on the part of Kanamak Hydraulics, we will issue an RA, pay for the return shipping, and ship you the correct product. We must receive your request within ten (10) days of delivery for any order discrepancies, including credit request for shortages.
Return freight charges are the responsibility of the customer. In the case of wrong product or defective items, we may provide our UPS account number to return UPS ground.
All items must be received within thirty (30) days from issuance of RA. Kanamak Hydraulics holds the rights to determine if there are any special circumstances that may deviate from this policy and will be determined at the sole discretion of Kanamak Hydraulics.